Straight from the desk

“Outside of a dog, a book is man’s best friend. Inside of a dog, it’s too dark to read.” — Groucho Marx Bella has never read a leadership book. She has never attended a workshop on psychological safety or workplace dynamics. Yet, she has taught me some of the most useful lessons I know about trust and leadership. Bella is my dog. As she's grown older, I'm becoming more aware of the fact that she has a mind of her own. There are days when she listens to everything I say. And t

“It is not the strongest of the species that survives… but the one most responsive to change." “Change is the only constant” - Every single manager you’ve had The harshest truth you’ll realise but never say as a UXer is that most UX problems are not design problems. They’re problems of needless complexity, ones we unintentionally create to fix a problem that didn’t exist. When outcomes were weak, management assumes “We need better designers.” What we actually need is - Bette