Straight from the desk

“The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it.” — Terry Pratchett A few years ago, one of my executive leaders announced: 'Speed is essential. Faster is better.' More meetings. More updates. More Slack messages. More check-ins. 'Churn out more. More is better.' As a manager, I thought my job was to keep things moving. Fast. Forward. Never stopping. Then I started noticing something strange - The bus

"The future ain't what it used to be." — Yogi Berra Every second post on LinkedIn talks about the apocalyptic future of AI. Every person is asking some variation of the same question. "Will AI replace Me?" As an UXer, I hear other UXers worry about AI's influence on design. UXers are a worried lot. As leaders, we are constantly trying to put out these tiny fires of doubts and anxiety in our teams. Unbelieveably, we are none the wiser. People have always feared change. When

“It is not the strongest of the species that survives… but the one most responsive to change." “Change is the only constant” - Every single manager you’ve had The harshest truth you’ll realise but never say as a UXer is that most UX problems are not design problems. They’re problems of needless complexity, ones we unintentionally create to fix a problem that didn’t exist. When outcomes were weak, management assumes “We need better designers.” What we actually need is - Bette