Straight from the desk

“The future is already here — it's just not evenly distributed.” — William Gibson A few weeks ago, I wrote about something that has been bothering a lot of UX people. 'Will AI replace us?' Someone on my team had asked me the same thing. It was a fair question. My answer then was simple: 'AI isn't going to replace good UX. But it will expose bad leadership.' Because when people are frightened, they don't need predictions. They need leadership. I still believe that. But somethi

“The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it.” — Terry Pratchett A few years ago, one of my executive leaders announced: 'Speed is essential. Faster is better.' More meetings. More updates. More Slack messages. More check-ins. 'Churn out more. More is better.' As a manager, I thought my job was to keep things moving. Fast. Forward. Never stopping. Then I started noticing something strange - The bus

"The future ain't what it used to be." — Yogi Berra Every second post on LinkedIn talks about the apocalyptic future of AI. Every person is asking some variation of the same question. "Will AI replace Me?" As an UXer, I hear other UXers worry about AI's influence on design. UXers are a worried lot. As leaders, we are constantly trying to put out these tiny fires of doubts and anxiety in our teams. Unbelieveably, we are none the wiser. People have always feared change. When